Host/Hostess (Hospitality, Copenhagen)

Job summary

The Host/Hostess is the first point of contact for guests, responsible for creating a welcoming atmosphere and ensuring a smooth front-of-house experience. This role requires strong communication skills, attention to detail, and the ability to manage reservations and guest preferences effectively.

Qualifications

• Previous experience as a Host/Hostess in the hospitality industry.
• Strong communication skills to inform guests about wait times and table availability.
• Ability to manage the waitlist and prioritize seating based on reservations and walk-ins.
• Capability to handle special requests and accommodations for guests.
• Knowledge of menus and the ability to engage in conversation about them.
• Attention to maintaining a clean and organized lobby and waiting area.
• Adherence to uniform and grooming standards.
• Flexibility to work in a 24-hour operational environment.

Responsibilities

• Greet guests and escort them to their tables, providing menus.
• Maintain an organized waitlist and manage guest seating efficiently.
• Collaborate with servers and management to optimize service flow.
• Ensure tables are set and ready for guests.
• Keep updated on hotel history, team members, and current VIP guests.

Skills

• Strong memory for names and faces.
• Ability to remain calm in fast-paced environments.
• Excellent collaboration skills with front-of-house and food & beverage teams.

Education

• Not specified.

Tools

• Reservation management systems and standard hospitality tools.