Lead Service Designer (Remote, Consumer Technology)

Job summary

Seeking a strategic and collaborative Lead Service Designer to join a newly formed service design team within the Digital Product Design sector. This role is crucial in partnering with senior stakeholders to clarify product vision and address challenges in the consumer technology space.

Qualifications

• Background in service design with proven experience leading complex initiatives that drive business value.
• Demonstrated ability to present effectively to senior and executive leadership.
• Experience in mapping complex processes and engaging with diverse user levels.
• Strong communication skills to facilitate decision-making and build relationships.
• Ability to establish structure and process in both existing and new workflows.

Responsibilities

• Lead end-to-end service design projects, collaborating with engineering, product, and business teams.
• Conduct and facilitate interviews with users and stakeholders.
• Design and run innovative workshops for varied audiences.
• Validate service design blueprints with participants across all seniority levels.
• Translate user pain points and business needs into actionable transformation opportunities.
• Present findings and recommendations to senior leadership to aid decision-making.
• Advocate for the strategic importance of service design within the organization.

Skills

• Exceptional collaboration skills with a focus on cross-functional teamwork.
• Strong communication abilities to convey strategic direction and engage stakeholders.

Education

• Relevant experience in service design or a related field is required.

Tools

• Familiarity with design and collaboration tools commonly used in service design processes.