Vice President, Professional Services (SaaS, Remote)

Job summary

This role is for a seasoned leader tasked with building and scaling a high-performing Professional Services organization within a SaaS telecom context. The position focuses on creating repeatable service offerings that enhance customer adoption and streamline implementation processes.

Qualifications

• 10–15+ years of leadership experience in Professional Services or Consulting within SaaS telecom or related software sectors.
• Proven track record in scaling Professional Services in subscription-based models with a strong grasp of SaaS economics.
• In-depth knowledge of telecom SaaS platforms such as OSS/BSS, CPaaS, billing, provisioning, or network automation.
• Demonstrated experience in managing P&L with a focus on margin management and operational excellence.
• Ability to balance standardization with the specific needs of enterprise customers in complex deployments.
• Strong executive presence with experience in managing enterprise and carrier-grade accounts.
• Excellent strategic thinking, program management, and cross-functional influence capabilities.
• Preferred: experience in high-growth SaaS environments, systems integration, partner-led delivery models, and advanced degrees (MBA or equivalent).

Responsibilities

Benefits

• Define and implement the Professional Services strategy to support SaaS subscription growth, focusing on standardization and repeatable methods.
• Oversee the complete delivery of implementations, integrations, migrations, and upgrades, establishing scalable models and automation frameworks.
• Manage the Professional Services P&L, ensuring strong margins and cost control while collaborating with Sales on deal strategies.
• Ensure services facilitate customer onboarding, platform adoption, and value realization, supporting retention and expansion.
• Serve as an executive sponsor for strategic accounts and complex implementations, providing oversight and guidance.
• Lead and develop the Professional Services team, creating performance frameworks and career development initiatives.
• Collaborate with cross-functional teams to enhance delivery efficiency and align go-to-market strategies.
• Competitive salary with a comprehensive rewards package including incentives and benefits.
• Flexible remote-first work environment.
• Opportunities to lead a global, impactful Professional Services organization.
• Paid time off, wellness allowances, and support for professional development.
• A collaborative and innovative work environment focused on achieving measurable customer outcomes.
• Potential for equity options and performance-based rewards depending on location and role.