Care Coordinator (Healthcare, Remote)

Job summary

This role involves serving as a back-end adviser while also supporting members on the front lines, focusing on the unique caretaking needs of families in the EMEA region. Responsibilities include organizing care plans, managing medical bills, making appointments, and vetting facilities and insurance. The position also entails owning care projects that enhance member experiences.

Qualifications

• University Degree in Social Work or a healthcare-related field; advanced degrees are a plus.
• Over 5 years of experience in a healthcare role such as Social Work or Patient Advocacy.
• Strong fluency in English; proficiency in French and/or German is preferred.
• Knowledge of the healthcare sector and experience working across diverse global markets.
• Strong ethical standards and respect for client confidentiality.

Responsibilities

• Advise and coordinate healthcare-related tasks for members and families across global markets, focusing on Europe.
• Understand and address the care needs of working families, considering cultural and healthcare system differences.
• Contribute to the localization of guides and resources to reflect regional nuances.
• Collaborate on initiatives to improve global products and services.
• Maintain care projects and provide hands-on support for complex healthcare situations.

Skills

• Ability to integrate and collaborate effectively with others.
• Experience in developing and facilitating care plans.
• Strong customer service skills with a focus on high-touch experiences.
• Comfort with emerging technology and tools like AI to enhance workflows.

Education

• University Degree in Social Work or a related healthcare profession.

Tools

Total Rewards Package

• Proficiency with macOS systems, GSuite, Slack, and 1Password.
• Starting salary between £49,943.25 and £67,000.00.
• Remote work environment with flexible vacation days, sick and caregiving days, and professional development initiatives.