Content Operations Lead (Digital Media, Hybrid)

Job summary

This role focuses on overseeing the administrative and operational aspects of content production and publishing, ensuring efficiency and quality in delivering engaging digital experiences for a global audience.

Qualifications

• Proven experience in a digital content team is required.
• Highly organized with a strong enthusiasm for process optimization and data-driven decision-making.
• Initiative-driven with a solution-oriented mindset aimed at enhancing consumer experiences.
• Ability to collaborate effectively in a fast-paced, global environment.
• Strong partner management and communication skills.

Responsibilities

• Manage the operational side of content production and publishing.
• Oversee relationships with publishing and translation partners for non-campaign tasks.
• Track budgets and secure quotes for publishing and translation activities.
• Conduct quality assurance on publishing work.
• Handle IP approvals for non-campaign publishing.
• Represent the team in weekly promotion planning meetings.
• Address day-to-day issues such as missing assets or information.
• Maintain data related to publishing in the toolbox.
• Support the creation and maintenance of data visualization tools for informed decision-making.
• Communicate publishing delays to all partners.

Skills

• Strong organizational and process optimization skills.
• Excellent communication and collaboration abilities.
• Adaptability to changing environments and readiness to engage with partners.

Education

• Relevant experience in digital content management or a related field is essential.

Tools

• Familiarity with content management systems and data visualization tools is beneficial.