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Head of Product Success (Media, Remote)

Denmark
Posted 2 months ago
Operations

About the role

Job summary

This director-level position focuses on ensuring successful deal fulfillment and delivery in media and video operations. The role requires a strategic and hands-on leader to oversee project execution, aligning operational activities with business goals while mentoring a team of Operations Managers.

Qualifications

  • 7+ years of experience in operations, customer success, deal operations, client delivery, or chief of staff roles, preferably in media, AI, or tech.
  • Proven experience managing teams and complex, multi-stakeholder projects.
  • Strong operational instincts with the ability to design scalable systems.
  • Excellent communication, stakeholder management, and problem-solving skills.
  • Comfortable in fast-paced, ambiguous startup environments.
  • Ability to balance strategic thinking with tactical execution and team coaching.
  • Nice-to-have: experience with AI-driven media or creative technologies.

Responsibilities

Benefits

  • Own end-to-end fulfillment for media deals, managing timelines, scope, resourcing, and quality.
  • Oversee video, audio, and motion capture pipelines for consistent project execution.
  • Collaborate with Sales, Product, Engineering, and external partners to translate deal terms into actionable plans.
  • Design and improve operational workflows for the media vertical.
  • Build scalable systems for scheduling, production tracking, delivery, and reporting.
  • Identify bottlenecks and implement solutions to enhance efficiency and quality.
  • Lead and develop a high-performing media product success team.
  • Foster a culture of ownership and operational excellence.
  • Provide feedback to Product and Engineering teams for future offerings.
  • Competitive salary and performance-based incentives.
  • Fully remote, flexible working environment.
  • Opportunity to lead operations in a high-growth media vertical.
  • Direct impact on client success and revenue growth.
  • Exposure to emerging AI and media technologies.
  • Collaborative team culture emphasizing ownership and innovation.
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