Manager, Digital Experience (IT, Ballerup)

Job summary

The role involves leading a distributed team focused on digital solutions for the Hearing sector. Responsibilities include managing software development, application operations, and continuous improvement processes.

Qualifications

• Relevant degree or equivalent experience in IT, digital, or software development.
• Proven experience in people leadership within software development or application operations.
• Strong initiative and commitment to task ownership.
• Ability to collaborate effectively with business stakeholders and align team priorities.
• Experience with agile methodologies.
• Proficient in discussing technical solutions with developers and architects.
• Fluent in English and comfortable in a cross-cultural environment.
• Experience in incident and problem management is a plus.

Responsibilities

• Lead, coach, and develop team members, conducting regular one-on-one meetings.
• Ensure timely deliveries in an agile setup, acting as the delivery lead for specific solutions.
• Manage first-line support, incident handling, and application management.
• Enhance processes, tools, and documentation for improved efficiency.

Skills

• Leadership and team development.
• Agile project management.
• Technical communication and collaboration.
• Problem-solving and process improvement.

Education

• Degree in IT, digital, or software development or equivalent experience.

Tools

• Agile project management tools and software development platforms.