Manager, Technical Standards & Knowledge (Healthcare, Remote)

Job summary

The role involves leading the development of global technical standards and knowledge frameworks to ensure high-quality execution across products and markets in the healthcare sector. This position is crucial for enhancing system uptime and customer experiences within the After Sales organization.

Qualifications

• Experience with technical standards, documentation governance, or learning frameworks.
• Background in software implementation and technical support.
• Understanding of hospital workflows and clinical environments is preferred.
• Minimum of 3 years of leadership experience.
• Strong stakeholder management and communication skills.
• Proven ability to drive structured change in global organizations.
• Experience with AI-enabled tools or digital transformation initiatives is a plus.

Responsibilities

• Define and manage global, product-specific implementation methodologies, focusing on cloud solutions.
• Establish standards for issue resolution, root cause analysis, and continuous improvement processes.
• Govern technical processes, work instructions, and documentation standards.
• Harmonize technical standards across products and define requirements for suppliers.
• Develop certification standards to ensure capability and quality in After Sales.
• Build and maintain a global After Sales knowledge framework, ensuring structured documentation and knowledge-sharing tools.
• Improve knowledge accessibility through digital and AI-enabled solutions.
• Define learning paths and knowledge requirements aligned with certification standards.
• Lead and develop a team of technical experts, fostering collaboration across various departments.

Skills

• Strong leadership and team development skills.
• Ability to collaborate effectively with local support teams, R&D, Product Management, and Quality.
• Capacity to contribute to the Global After Sales Management Team.

Education

• Relevant degree or equivalent experience in a related field is preferred.

Tools

• Familiarity with digital tools and AI solutions for knowledge management and documentation.