Operations Coordinator (Hospitality, Copenhagen)

Job summary

The role involves managing communications and administrative tasks within a hospitality setting, ensuring smooth operations and guest satisfaction.

Qualifications

• Proven experience in handling calls from guests and connecting them to the appropriate departments.
• Ability to manage external calls and provide necessary information.
• Experience in processing reservation requests and maintaining accurate records.
• Proficient in checking and responding to emails promptly.
• Strong English communication skills, both written and verbal; multilingual abilities are advantageous.
• Flexibility to adapt to a 24-hour operational environment.

Responsibilities

• Manage a steady stream of incoming calls, transferring them as needed.
• Take accurate messages and ensure they reach the correct individual.
• Support the front desk or reception team as required.
• Assist with general administrative tasks to facilitate effective communication.
• Utilize internal tools for sending announcements or alerts.

Skills

• Strong organizational and multitasking abilities.
• Calm and professional demeanor, especially during busy periods.

Education

• Relevant experience in operations or administrative roles within the hospitality industry is preferred.

Tools

• Familiarity with multi-line telephone systems and internal communication tools.