Senior UX Researcher (Remote)

Job summary

This role involves leading user experience research to shape product design and strategy within the Academic & Government sector. The researcher will focus on understanding user needs and behaviors, applying various research methods to inform design decisions, and mentoring junior team members.

Responsibilities

• Understand customer and user needs through use case analysis, integrating feedback into design, and sharing insights across teams.
• Apply creative problem-solving techniques by analyzing briefs, collaborating with stakeholders, and using research insights to guide solutions.
• Lead user-centered product design initiatives, mentoring junior researchers and collaborating with design teams.
• Utilize data-driven analysis to inform strategy, establish key metrics, and iterate research methods based on user testing.
• Demonstrate technical research skills by using relevant tools and collaborating with technical teams.

Qualifications

Work setup

Flexible working hours are encouraged to promote a healthy work/life balance, with various wellbeing initiatives and benefits tailored to individual locations.

Benefits

• Strong understanding of UX research best practices and tools.
• Experience in designing and overseeing user research initiatives, including ethnographic studies and usability testing.
• Ability to build relationships across teams to foster collaboration in research and design efforts.
• Preferred educational background includes a Bachelor's or Master's degree in a design-related field such as Psychology, UX, HCI, or Product Design.
• Health care plans and benefits.
• Family benefits including maternity, paternity, adoption, and surrogacy.
• Life assurance and accident policies.
• Comprehensive pension and retirement plans.
• Access to learning and development resources.