Service Business Leader (Healthtech, Europe)

Job summary

This position involves leading the Imaging service portfolio across Europe, focusing on strategic growth and operational excellence. The role is pivotal in aligning service strategies with business objectives and enhancing customer-centric innovations.

Qualifications

• Significant leadership experience in the service function within the health technology sector, specifically in Imaging (MR, CT, DXR).
• Bachelor's or Master's degree in Health Science, Engineering, Business Administration, or a related field.
• Proven experience in Customer Service Operations or Service Delivery with P&L responsibility.
• Strong skills in commercial strategy, strategic planning, and data analysis.

Responsibilities

• Align service portfolio strategies with business goals to support growth and customer needs.
• Collaborate with cross-functional leaders to gather feedback and ensure service readiness for market introductions.
• Develop and implement service delivery readiness plans for new product introductions.
• Monitor financial and operational performance, focusing on key metrics like order intake and service availability.
• Promote a culture of continuous service improvement through productivity initiatives.
• Ensure compliance with regulatory requirements and develop operational KPIs for service delivery.
• Enhance market capabilities for selling and delivering services by equipping teams with necessary resources.
• Define requirements for tools and process improvements to boost service delivery and customer satisfaction.
• Maintain a strategic services plan that anticipates future market trends and business needs.
• Create comprehensive service documentation and customer-facing materials for effective service fulfillment.

Skills

• Leadership in service functions, particularly in health technology.
• Strong analytical and strategic planning capabilities.
• Excellent communication and collaboration skills.

Education

• Bachelor's or Master's degree in relevant fields such as Health Science, Engineering, or Business Administration.

Tools

• Proficiency in tools for service delivery and operational performance management.