Retail Supervisor (Sportswear, In-Store)

Job summary

The role involves overseeing retail operations, ensuring customer satisfaction, and supporting the management team in maintaining store standards. The supervisor will engage with customers and motivate team members to achieve performance goals.

Qualifications

• Previous experience in retail or a team environment is preferred.
• Strong customer service skills and a passion for retail and sales.
• Willingness to learn and adapt.
• Basic math skills and familiarity with retail operations.
• Effective communication abilities.
• Flexibility to work weekends and holidays.

Responsibilities

• Open and close the store according to established procedures.
• Provide ongoing feedback to encourage continuous improvement.
• Assist in training and coaching retail associates.
• Meet personal KPIs and contribute to overall store performance.
• Ensure customer satisfaction throughout the shopping experience.
• Maintain store compliance with health, safety, and environmental standards.
• Perform additional duties as assigned by management.

Skills

• Team-oriented mindset.
• Customer service excellence.
• Basic operational knowledge of POS systems.

Education

• No specific educational requirements stated, but relevant experience is valued.

Tools

• POS register systems and standard retail operational tools.