Retail Supervisor (Sportswear, On-site)

Job summary

This role involves overseeing retail operations, ensuring exceptional customer service, and supporting the store management team in maintaining high standards. The supervisor will engage with customers, motivate team members, and contribute to the store's overall performance.

Qualifications

• Previous experience in retail or a team environment is preferred.
• Strong customer service skills and a passion for retail and sales.
• Willingness to learn and adapt to new challenges.
• Basic math skills and familiarity with retail operations.
• Effective communication abilities.
• Flexibility to work weekends and holidays.

Responsibilities

• Open and close the store according to established procedures.
• Provide ongoing feedback to encourage continuous improvement.
• Assist in training and coaching store associates.
• Achieve personal KPIs and contribute to overall store performance.
• Ensure total customer satisfaction throughout the shopping experience.
• Maintain store standards in line with company guidelines.
• Uphold health, safety, and environmental standards in the store.
• Perform additional duties as required by management.

Skills

• Team-oriented mindset.
• Strong customer engagement abilities.
• Basic operational knowledge of POS systems.

Education

• No specific educational requirements mentioned, but relevant experience is valued.

Tools

• POS register systems and general retail operational tools.