AI Bot Implementation Specialist (Customer Care, Remote)

Job summary

This role focuses on the design, development, and optimization of AI-powered bots to enhance customer care operations. The specialist will utilize a low-code platform to create intelligent automation solutions that improve customer experiences and operational efficiency.

Qualifications

• 2-3 years of experience in a technical customer success, customer care, or bot implementation role
• Proficiency in Python and scripting languages
• Familiarity with low-code/no-code platforms and visual programming tools
• Strong understanding of conversational design and customer journey mapping
• Analytical mindset to translate metrics into actionable improvements
• Excellent communication skills for collaboration with diverse stakeholders
• Problem-solving skills and attention to detail

Responsibilities

• Design and build AI chatbots using a low-code platform
• Create conversational flows that meet customer needs
• Implement bot logic, integrations, and automation workflows
• Configure and deploy bots across various customer touchpoints
• Monitor and analyze bot performance metrics
• Collaborate with AI teams and internal stakeholders for best practices
• Document bot functionality and technical specifications
• Identify opportunities for automation and bot expansion
• Tailor bot strategies to address brand-specific challenges

Skills

• Technical customer success and bot implementation
• Conversational design and customer journey mapping
• Data analysis and performance monitoring

Education

• Relevant technical or professional experience in customer care or related fields

Tools

• Low-code platforms, Python, customer service platforms (e.g., Intercom, Freshdesk, Zendesk)