Customer Service Advisor (Telecommunications, Odense)

Job summary

This role focuses on providing exceptional customer service by handling incoming calls from clients regarding issues with their television, internet, or mobile services. The position requires assisting customers with technical challenges and ensuring they have the appropriate products.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for one's work
• Openness to learning from mistakes

Responsibilities

• Respond to customer inquiries related to service disruptions and product setup
• Engage in needs assessment to enhance customer experience and promote relevant solutions
• Participate in a four-week training program covering technical support and product knowledge
• Work structured hours, including shifts on weekends

Skills

• Strong communication skills
• Problem-solving abilities
• Customer-oriented mindset

Education

• No specific educational requirements mentioned

Tools

Additional Information

• Internal systems for customer support and product management
• Full-time position with an average of 37 hours per week
• Competitive hourly wage with additional weekend bonuses
• Individual commission structure and benefits including pension plan and health insurance
• Social events and competitions to foster a fun work environment