Customer Service Advisor (Telecommunications, Odense)

Job summary

The role involves providing exceptional customer service by handling incoming calls from clients regarding issues with TV, internet, and mobile services. The advisor will assist customers with troubleshooting and product inquiries while ensuring they have the appropriate services.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for work
• Openness to learning from mistakes

Responsibilities

• Respond to customer inquiries related to service issues and product setup
• Engage in needs assessment to enhance customer experience and promote relevant solutions
• Participate in a structured training program for the first four weeks, focusing on technical support and product knowledge

Skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Team-oriented with a focus on personal development

Education

• No specific educational requirements mentioned

Tools

Additional Information

• Internal systems for customer support and product management
• Full-time position with an average of 37 hours per week
• Work includes shifts during weekdays and every third weekend
• Competitive salary with additional benefits such as pension plans and discounts on services