Client Services Manager (Adtech, Remote)

Job summary

The Client Services Manager is responsible for managing a portfolio of client accounts, ensuring successful campaign execution and client satisfaction during a maternity cover period of 10-12 months. This role involves collaboration with various internal teams to optimize campaign performance and support client retention.

Qualifications

• 1–3 years of experience in client-facing roles such as account management or customer success.
• Understanding of digital advertising and campaign management is preferred.
• Familiarity with 3rd party ad servers, ad verification tools, and SSPs/DSPs is a plus.
• Experience with tag management systems is advantageous.

Responsibilities

• Serve as the primary contact for client accounts, fostering strong relationships.
• Oversee client onboarding, campaign launches, and ongoing management.
• Manage and optimize campaigns to meet KPIs.
• Monitor campaign performance and proactively address issues.
• Collaborate with internal teams to enhance client retention and growth.
• Provide client training and performance reporting, including post-campaign analysis.
• Identify opportunities for campaign optimization and upselling.

Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and relationship-building skills.
• High attention to detail and strong organizational capabilities.
• Ability to manage multiple accounts in a fast-paced environment.
• Effective collaboration skills across functions.

Education

• Relevant experience in a similar role is essential; specific educational qualifications are not mentioned.

Tools

• Familiarity with digital advertising tools and platforms, including ad servers and tag management systems.