Customer Advisor (Telecommunications, Odense)

Job summary

The role involves providing exceptional customer service by handling incoming calls from clients regarding issues with their TV, internet, or mobile services. The position requires assisting customers with technical challenges and ensuring they have the appropriate products.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility and learn from mistakes

Responsibilities

• Respond to customer inquiries and resolve issues related to TV, internet, and mobile services
• Engage in needs assessment to enhance customer experience and promote relevant products
• Participate in a comprehensive training program for the first four weeks, focusing on technical support and product knowledge

Skills

• Strong communication skills
• Ability to work in a fast-paced environment
• Team-oriented with a focus on personal development

Education

• No specific educational requirements mentioned

Tools

Additional Information

• Internal systems for customer support and product management
• Full-time position with an average of 37 hours per week
• Work includes shifts during weekdays and every third weekend
• Competitive salary with additional benefits such as pension plan and discounts on services