Customer Care Assistant (Part-time, Remote)

Job summary

This role involves providing exceptional customer service to Swedish and Nordic customers through various communication channels, including email, phone, and chat. The position is part-time, requiring approximately 12 hours per week, with potential for additional hours during busy periods.

Qualifications

• Strong commitment to delivering outstanding customer service.
• Excellent communication skills, with a friendly and positive demeanor.
• Comfortable discussing topics related to sex and adult products.
• Ability to work independently and collaboratively within a team.
• Native-level proficiency in Swedish, with preferred basic understanding of Danish and fluent English.
• Flexible availability to assist during peak times.

Responsibilities

• Deliver high-quality customer care experiences to Swedish and Nordic customers.
• Handle customer inquiries and provide guidance via email, phone, and chat.
• Perform light administrative tasks as needed to support customer service operations.

Skills

• Strong interpersonal and communication skills.
• Ability to maintain a positive attitude in customer interactions.
• Team-oriented mindset with a willingness to assist colleagues.

Education

• No specific educational requirements mentioned, but relevant experience in customer service is beneficial.

Tools

• Familiarity with customer service software and communication tools is advantageous.