Customer Service Advisor (Telecommunications, Aarhus)

Job summary

This role involves providing exceptional customer service by handling incoming calls from customers regarding their telecommunications services, including TV, internet, and mobile inquiries. The position requires assisting customers with technical issues and ensuring they have the appropriate products.

Qualifications

• Strong empathy and trustworthiness
• Ability to maintain composure under pressure
• Willingness to take responsibility for your work
• Openness to learning from mistakes

Responsibilities

• Respond to customer inquiries about service issues and product setup
• Engage in needs assessment to enhance customer experience
• Participate in training for the first four weeks, focusing on technical support and product knowledge
• Work structured yet informally within a team environment

Skills

• Excellent communication skills
• Problem-solving abilities
• Customer-oriented mindset

Education

• Not specified

Tools

Additional Information

• Internal systems for customer support and product management
• Full-time position with an average of 37 hours per week
• Work includes shifts on weekends, with specific hours outlined
• Competitive salary with additional benefits such as pension, health insurance, and discounts on services