Customer Service Advisor (Telecommunications, Aarhus)

Job summary

This role involves providing exceptional customer service by handling incoming calls from clients regarding their telecommunications services, including issues with TV, internet, and mobile products. The position requires a focus on understanding customer needs and promoting suitable solutions.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to learn from mistakes
• Strong sense of responsibility for one's work

Responsibilities

• Assist customers with technical issues related to TV, internet, and mobile services
• Conduct needs assessments to enhance customer experience and promote relevant products
• Participate in a four-week training program to learn about technical support and company systems
• Engage in ongoing learning and development within a supportive team environment

Skills

• Strong communication skills
• Problem-solving abilities
• Customer-oriented mindset

Education

• Not specified

Tools

• Internal support systems and telecommunications software