Customer Service Advisor (Telecommunications, Aarhus)

Job summary

This role involves providing exceptional customer service by handling incoming calls from clients regarding issues with their TV, internet, or mobile services. The position requires assisting customers with troubleshooting and ensuring they have the appropriate products for their needs.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to learn from mistakes
• Strong sense of responsibility for one's work

Responsibilities

• Respond to customer inquiries related to technical issues and product support
• Conduct needs assessments to enhance customer experience and promote suitable solutions
• Participate in a four-week internal training program to gain knowledge of technical support, systems, and products
• Engage in sales conversations to identify opportunities for product bundling

Skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Team-oriented with a focus on personal development

Education

• No specific educational requirements mentioned

Tools

Additional Information

• Familiarity with customer support systems and telecommunications products is beneficial
• Full-time position with an average of 37 hours per week
• Work includes shifts during weekdays and every third weekend
• Competitive salary with additional benefits such as pension plans and discounts on services