Customer Service Advisor (Telecommunications, Aarhus)

Job summary

This role involves providing exceptional customer service by assisting clients with inquiries related to television, internet, and mobile services. You will handle incoming calls and help customers troubleshoot issues, ensuring they have the right products for their needs. Comprehensive training will be provided for the first four weeks, during which you will learn about technical support and product offerings.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to learn from mistakes
• Strong sense of responsibility for your work

Responsibilities

• Respond to customer inquiries regarding service issues and product setup
• Engage in needs assessment to enhance customer experience and promote relevant solutions
• Participate in ongoing training and development to improve service skills

Skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Customer-oriented mindset

Education

• No specific educational requirements mentioned, but relevant experience in customer service is beneficial.

Tools

Additional Information

• Familiarity with customer service software and telecommunications systems is advantageous.
• Full-time position with an average of 37 hours per week
• Work includes shifts on weekends and evenings
• Competitive salary with additional benefits such as pension plan and discounts on services.