Customer Service Advisor (Telecommunications, Odense)

Job summary

This role involves providing exceptional customer service by handling incoming calls from clients regarding their telecommunications services, including TV, internet, and mobile inquiries. The position requires assisting customers with technical issues and ensuring they have the appropriate products.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for work
• Openness to learning from mistakes

Responsibilities

• Respond to customer inquiries related to technical issues and product setups
• Engage in needs assessment to enhance customer experience
• Participate in a four-week training program to learn about technical support and products
• Work structured hours, including weekends every three weeks

Skills

• Strong communication skills
• Problem-solving abilities
• Customer-oriented mindset

Education

• No specific educational requirements mentioned

Tools

Additional Information

• Internal systems for customer support and product management
• Full-time position with an average of 37 hours per week
• Competitive salary with additional benefits including pension and health plans
• Opportunities for personal development and team collaboration