Customer Success Delivery Manager (Copenhagen)

Job summary

The role involves overseeing and enhancing customer success processes within the Corporate Payments sector. The position is based in Copenhagen and requires collaboration with various teams to ensure effective delivery and operational performance.

Qualifications

• Experience in customer service, operations, or administration with adherence to service levels.
• Strong attention to detail and accuracy.
• Previous role as a Customer Success Delivery Manager is preferred.
• Excellent problem-solving skills and ability to work independently.
• Proven ability to collaborate effectively in a team setting.

Responsibilities

• Own and continuously enhance customer success processes, including workflows and internal documentation.
• Facilitate sprint planning and agile delivery within the Customer Success team, ensuring task transparency and prioritization.
• Lead cross-functional collaboration with Product, Sales, and Operations for customer-facing initiatives.
• Monitor operational performance using customer data to identify and address friction points.
• Act as a process coach to help team members adopt structured working methods and manage dependencies.

Tools

• Familiarity with agile methodologies and customer success tools is beneficial.