Customer Support Agent (iGaming, Remote)

Job summary

This role involves providing exceptional customer support for a leading online gambling brand, focusing on Danish-speaking clients. The position is based in Malta, offering a vibrant lifestyle and a dynamic work environment.

Qualifications

• Native or fluent in Danish, with strong English communication skills (both written and verbal).
• Previous experience in a fast-paced customer service setting is advantageous.
• Strong computer skills; familiarity with CRM systems is a plus.

Responsibilities

• Assist customers with betting, payments, and account inquiries via Live Chat, email, and phone.
• Deliver solutions and guidance to ensure a world-class customer experience.
• Adapt to a varied schedule, including evenings, weekends, and public holidays, in line with the sporting calendar.

Skills

• Excellent problem-solving abilities and a proactive approach to customer service.
• Ability to remain calm under pressure and multitask effectively.
• Openness to feedback and commitment to personal development.

Education

• No specific educational requirements mentioned, but relevant experience is valued.

Tools

• Experience with CRM systems is beneficial.