Customer Support Agent (iGaming, Remote)

Job summary

This role involves providing exceptional customer service as a Danish-speaking Customer Support Agent for an online gambling brand. The position requires assisting customers with betting, payments, and account inquiries through various communication channels. The work environment is fast-paced and dynamic, with a schedule that includes evenings, weekends, and public holidays.

Qualifications

• Native or fluent in Danish, with strong English communication skills (both written and verbal)
• Passion for delivering outstanding customer service
• Ability to remain calm under pressure and multitask effectively
• Initiative in problem-solving and willingness to take ownership of tasks
• Openness to feedback and commitment to personal development
• Strong computer skills; experience with CRM systems is advantageous
• Previous experience in a fast-paced customer service role is preferred

Responsibilities

• Assist customers with inquiries related to betting, payments, and account management via Live Chat, email, and phone
• Provide solutions and guidance to ensure a positive customer experience
• Adapt to a varied work schedule in alignment with the sporting calendar

Skills

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work effectively in a team and independently

Education

• Not specified

Tools

• CRM systems (experience preferred)