Customer Support Representative (Finnish, Sofia)

Job summary

This position involves providing high-quality customer support to Finnish-speaking clients in Sofia. The role requires fluency in Finnish and a commitment to ensuring customer satisfaction through effective communication and problem resolution.

Qualifications

• Fluency in Finnish (both written and spoken); proficiency in English is advantageous.
• Previous experience in customer support or a service-oriented role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Attention to detail and excellent problem-solving skills.

Responsibilities

• Deliver exceptional customer support to Finnish-speaking clients via phone, email, and chat.
• Address inquiries related to products, services, and customer accounts with professionalism.
• Resolve customer issues promptly while maintaining high satisfaction levels.
• Accurately document all customer interactions for future reference.
• Collaborate with internal teams to enhance service delivery and customer experience.
• Stay updated on product information, policies, and procedures to assist customers effectively.

Skills

• Familiarity with customer support software and tools is advantageous.
• Positive attitude with a willingness to learn and grow professionally.

Education

• Not specified.

Tools

• Customer support software and communication platforms.