Customer Support Specialist (HR Tech, Hybrid, Copenhagen)

Job summary

This role involves assisting HR administrators in effectively utilizing a flexible HR system, ensuring customer satisfaction and system adoption through troubleshooting and guidance.

Responsibilities

• Provide customer support via phone and ticketing systems, including troubleshooting and guidance.
• Advise HR administrators and superusers on system configuration, workflows, and best practices.
• Analyze customer issues and create clear cases for escalation to 2nd line support.
• Identify patterns in customer feedback to contribute to product and process improvements.

Qualifications

• Strong communication skills to explain complex system behaviors to both non-technical users and experienced stakeholders.
• Technical curiosity with an understanding of system logic, browser behavior, and basic integrations (e.g., API concepts).
• Structured problem-solving skills to break down issues and guide customers towards solutions.
• Experience in customer support, SaaS, or with complex systems (experience with HR systems is a plus).
• Fluency in Danish and English, both written and spoken.

Education

• Relevant experience in customer support or a related field is preferred.

Tools

• Familiarity with HR systems and customer support tools is advantageous.