Front Office Associate (Healthcare, Part-time, Faxe)

Job summary

Seeking a friendly and customer-oriented Front Office Associate for a hearing center in Faxe. This part-time role involves providing excellent service to clients and supporting the sales process alongside an audiologist to enhance customers' quality of life.

Qualifications

• Strong and clear telephone voice with skills in active listening, empathy, and effective communication.
• Experience in administrative and coordination tasks, including calendar management and invoicing.
• Commercial awareness and familiarity with working towards KPIs.
• Proficient in Microsoft Office and quick to learn new IT systems.
• Ability to multitask, take responsibility, and maintain composure during busy periods.
• Preferably experienced in liaising with regions and municipalities regarding funding and health allowances.

Responsibilities

• Make calls to customers prior to their visits.
• Manage calendar bookings and provide customer reception and service.
• Perform minor repairs and replace small parts on hearing aids.
• Conduct hearing screenings.
• Handle various administrative tasks.
• Ensure the hearing center is clean and presentable.

Skills

• Customer service orientation.
• Strong organizational and multitasking abilities.
• Effective communication skills.

Education

• Relevant experience in a customer service or administrative role is preferred.

Tools

• Microsoft Office Suite and other relevant IT systems.