General Support Coordinator (B2B, On-site, Brøndby)

Job summary

The role involves managing requests from partners and customers through various portals, ensuring efficient and professional handling of cases within a global sales operations context.

Qualifications

• Strong organizational skills to manage multiple requests simultaneously.
• Critical thinking ability to prioritize workload in a fast-paced environment.
• Proficient written and verbal communication skills in English.
• Collaborative mindset for effective teamwork across regions.
• Experience with Salesforce or similar systems is advantageous.

Responsibilities

• Monitor and maintain the General Support queue.
• Review and prioritize incoming cases from partner and customer portals.
• Resolve straightforward requests directly when possible.
• Route complex cases to appropriate internal teams for specialized handling.
• Document and track cases in Salesforce.
• Communicate proactively with internal teams and external partners regarding case status.
• Ensure the queue is organized and cases are handled promptly.

Skills

• Attention to detail and strong follow-through.
• Adaptability to learn new systems and processes in a dynamic environment.
• Ability to work flexibly with occasional adjustments to working hours.

Education

• Relevant experience in a support or operations role preferred.

Tools

• Salesforce or similar case management systems.