Salesforce Adoption Manager (Remote, Hybrid)

Job summary

This role focuses on enhancing the efficiency of commercial and operations teams through effective training and support for Salesforce and customer engagement tools. The position involves developing training programs, creating engaging materials, and promoting user adoption to drive productivity within the sales organization.

Qualifications

• Proven experience as a trainer or sales operations specialist with in-depth knowledge of Salesforce and customer engagement platforms.
• Strong understanding of sales processes and customer success workflows.
• Excellent communication and presentation skills, capable of simplifying technical concepts for users.
• Proficiency in creating engaging training materials and utilizing digital collaboration tools.
• Analytical mindset to identify trends and provide actionable insights.
• Strong organizational skills to manage multiple training initiatives simultaneously.
• Team player with a proactive, problem-solving attitude.
• Salesforce Administrator certification or equivalent experience.
• Experience in SaaS or tech-based organizations.
• Familiarity with other sales enablement or CRM tools.

Responsibilities

• Develop, deliver, and maintain comprehensive training programs for Salesforce and commercial tools.
• Create documentation, tutorials, videos, and webinars for training purposes.
• Conduct onboarding sessions for new hires and ongoing training for existing staff.
• Identify user challenges and provide tailored solutions or additional training.
• Champion adoption by sharing best practices and demonstrating the tools’ value.
• Collaborate with the Operational Excellence team to identify areas for improvement.
• Gather feedback from end users and work with the technology team for enhancements.
• Promote data accuracy and hygiene within Salesforce through targeted training.
• Equip users to generate and interpret meaningful reports and dashboards.
• Serve as a liaison between end-users and technical teams to ensure tools meet business needs.

Skills

• Strong communication and presentation skills.
• Ability to create engaging training materials.
• Analytical skills for identifying trends and insights.
• Organizational skills for managing multiple initiatives.

Education

• Salesforce Administrator certification or equivalent experience.

Tools

• Salesforce and other customer engagement platforms.