Senior Customer Support Associate (Fintech, Remote)

Job summary

This role involves providing exceptional customer support for a financial technology product, ensuring a seamless experience for users. The position is a fixed-term contract aimed at enhancing customer satisfaction as the company scales its operations.

Qualifications

• Fluency in English and either Danish or German.
• Proven experience in customer support, particularly in a fast-paced environment.
• Strong analytical and problem-solving skills.

Responsibilities

• Engage with customers via chat, email, and phone to deliver effective support.
• Troubleshoot and resolve product-related issues, escalating when necessary.
• Collaborate with cross-functional teams to provide feedback on product development.
• Contribute to the knowledge base for team growth and knowledge sharing.

Skills

• Excellent communication skills, with the ability to simplify complex issues.
• Tech-savvy and resilient, with a genuine interest in customer service.
• Familiarity with support tools such as FreshWorks, Intercom, or Zendesk.
• Experience in accounting, bookkeeping, or financial technology is a plus.

Education

• Relevant experience in customer support or related fields is preferred.

Tools

• Experience with customer support platforms like FreshWorks, Intercom, or Zendesk.