Senior Technical Product Manager (SaaS Telecom, Remote)

Job summary

This role involves taking ownership of a core billing platform within a SaaS telecom environment, focusing on strategy, integration, and customer satisfaction. The position requires collaboration with various teams to ensure a high-quality billing experience and operational excellence.

Qualifications

• Over 5 years of experience in technical product management, particularly with platform or financial systems.
• Strong background in billing, invoicing, payments, or related platforms; telecom experience is advantageous.
• Proven track record of working with engineering teams in agile settings, translating complex requirements into clear priorities.
• Hands-on experience with event-driven architectures, microservices, and RESTful API design.
• Familiarity with SaaS customer onboarding and post-sales support.
• Strong product instincts and technical fluency.
• Excellent collaboration, communication, and problem-solving abilities.

Responsibilities

Benefits

• Define and communicate the technical product strategy for the billing platform.
• Translate complex billing behaviors into clear product requirements and documentation.
• Evaluate new use cases and customer requests, balancing flexibility and maintainability.
• Collaborate with Engineering, Operations, Product, and Solutions teams to establish ownership and delivery processes.
• Provide accurate documentation and competitive differentiation materials for Marketing and Solutions teams.
• Act as a liaison for customer delivery and post-sales support, ensuring smooth onboarding and integration.
• Define success metrics for platform adoption and customer satisfaction, driving continuous improvement.
• Competitive salary with a comprehensive rewards package.
• Flexible, remote-first work environment.
• Opportunities to lead a critical platform in a high-impact SaaS telecom organization.
• Paid time off, wellness allowances, and professional development support.
• Collaborative and innovative work environment focused on customer outcomes.
• Potential equity options and performance-based rewards.