Technical Account Associate (Aviation, Copenhagen)

Job summary

This role involves managing the technical support journey for B2B accounts in the aviation sector, focusing on customer success and relationship building. The position requires close collaboration with engineers and product leaders to ensure customer satisfaction and effective issue resolution.

Qualifications

• Minimum of 2 years of experience in technical support, customer success, or account management within a B2B context.
• Strong service-oriented mindset with a focus on customer experience.
• Comfortable navigating technical environments, systems, and data flows, with the ability to communicate complex information clearly.
• Proactive approach with an understanding of the connection between customer satisfaction and business outcomes.
• Organized and capable of managing multiple accounts or projects simultaneously.
• Excellent written and verbal communication skills.
• Team-oriented with the ability to work independently and take initiative.
• Based in Copenhagen or willing to relocate; primarily an on-site role with some remote flexibility.
• Bonus: Experience in aviation, MRO, logistics, or similar technical industries.

Responsibilities

• Manage and resolve customer technical support requests from initial contact to resolution.
• Serve as the primary contact for customers on technical inquiries, coordinating internally and keeping customers updated.
• Proactively engage with customers to anticipate needs and maintain strong relationships.
• Monitor account health and identify risks, opportunities, or recurring issues.
• Assist with customer onboarding and project implementation to ensure new accounts are set up effectively.
• Collaborate with internal teams to relay customer feedback and prioritize support cases.
• Contribute to maintaining support documentation and a knowledge base to enhance team efficiency.

Skills

• Strong service mindset and ownership of customer experience.
• Ability to operate within technical environments and translate complexity into clear communication.
• Proactive and commercially aware.
• Organized and structured work style.
• Strong communication skills, both written and verbal.

Education

• Relevant experience in a technical support or customer success role is essential.

Tools

• Familiarity with technical support systems and customer relationship management tools is preferred.