Trust & Safety Specialist (Remote, Denmark)

Job summary

This role is essential in maintaining a secure and positive environment within a rapidly growing digital hospitality platform. The Trust & Safety Specialist will be responsible for investigating incidents, responding to urgent safety concerns, and collaborating with various teams to mitigate risks effectively.

Qualifications

• Minimum of 3 years of experience in Trust & Safety, risk management, or customer support roles.
• Proven track record in conducting investigations and managing high-priority incidents.
• Strong skills in incident response coordination and cross-functional teamwork.
• Excellent written and verbal communication abilities, emphasizing clarity and empathy.
• Critical thinking and problem-solving skills in complex situations.
• Experience with de-escalation techniques in sensitive scenarios.
• Ability to work independently in a fast-paced, remote setting with minimal supervision.
• Willingness to work non-standard hours, including weekends and holidays.
• Experience in hospitality or dynamic operational environments is advantageous.

Responsibilities

Benefits

• Respond to customer inquiries and urgent safety incidents promptly.
• Conduct thorough investigations into reported violations, analyzing data and documenting findings.
• Monitor system alerts and proactively manage potential breaches of community guidelines.
• Communicate empathetically and clearly with individuals involved in sensitive situations.
• Coordinate incident response efforts with internal teams to resolve critical issues.
• Identify and escalate emerging risks to leadership for further action.
• Contribute to the development of safety processes and best practices.
• Promote a culture of safety across operations and customer experience teams.
• Competitive salary with performance-based incentives.
• Fully remote work with flexibility and autonomy.
• Stipend for home office and internet expenses.
• Opportunities for career advancement and skill development.
• Inclusive and collaborative team culture.
• Access to innovative, data-driven operational systems.
• Employee discounts related to travel and accommodations.