Client Partner (Supply Chain, Remote)

Job summary

The Client Partner is responsible for driving customer success and managing relationships with key accounts in the supply chain sector. This role involves acting as a trusted advisor, ensuring the effective delivery of solutions tailored to client needs.

Qualifications

• Over 8 years of experience in client relationship management, account management, or consulting, ideally in the supply chain software or technology industry.
• Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field; an advanced degree is preferred.

Responsibilities

• Develop and maintain strong relationships with key decision-makers in client organizations, serving as the primary contact for client needs.
• Create strategic account plans that align with each client’s business objectives and identify opportunities for upselling and cross-selling solutions.
• Oversee the implementation and integration of solutions, ensuring project timelines and deliverables are met while coordinating with cross-functional teams.
• Advocate for clients within the organization by communicating feedback to product management and presenting updates to clients.
• Engage in business development activities, including proposal development and contract negotiations, to pursue new opportunities within existing accounts.

Skills

• Strong understanding of supply chain management principles and proficiency in supply chain management software.
• Excellent communication, negotiation, and presentation skills, with strong problem-solving abilities.
• Ability to work collaboratively across teams and manage multiple priorities.

Education

• Bachelor’s degree in a relevant field; advanced degree preferred.

Tools

• Familiarity with supply chain management software and project management tools.