Commercial Expansion Manager (Fintech, Remote)

Job summary

This role focuses on driving client expansion and automation within a rapidly growing compliance technology company. The Commercial Expansion Manager will develop structured account strategies and lead initiatives to automate compliance processes for clients, ensuring they maximize the value of the platform.

Qualifications

• 2–5 years of experience in a commercial, consulting, or strategic customer success role.
• Proven ability to create structured commercial arguments or business cases.
• Strong systems thinking and process-building skills.
• Comfortable discussing automation and AI with compliance professionals.
• Willingness to spend significant time at client sites for insights.
• A proactive builder, ready to develop new processes from scratch.

Responsibilities

Benefits

• Create and maintain detailed account maps for each client, identifying current usage and expansion potential.
• Conduct discovery sessions with clients to uncover expansion opportunities.
• Develop a prioritized framework for expansion opportunities.
• Compile a library of business cases to support expansion discussions.
• Analyze clients' repetitive tasks to identify automation opportunities.
• Construct business cases that quantify automation value versus costs for senior leadership.
• Lead the scoping, piloting, and implementation of automation projects in collaboration with clients.
• Represent client interests in internal product discussions.
• Significant role in shaping the expansion team and its strategies.
• Direct access to the founding team and involvement in a fast-growing company.
• Opportunity to tackle complex problems with major financial institutions.
• Competitive compensation with performance-based incentives.
• Attractive office location with daily lunch catering.