ERP Support Specialist (Finance, Remote)

Job summary

The role involves supporting and optimizing the Microsoft Dynamics 365 Finance & Operations platform for a Nordic data center company, focusing on system stability and user support across multiple regions.

Qualifications

• Degree in Business, Finance, Information Systems, or a related field, or equivalent experience.
• 1–2 years of experience in ERP support or business systems.
• Strong interest in ERP systems, especially Microsoft Dynamics 365 Finance & Operations.
• Basic understanding of business processes such as finance, procurement, or supply chain.
• Analytical mindset with attention to detail.
• Strong communication skills for effective interaction with non-technical users.
• Ability to work in an international, multicultural environment.
• Fluent in English.

Responsibilities

• Provide daily support to Microsoft Dynamics 365 Finance & Operations users across various regions.
• Troubleshoot and resolve system issues, escalating complex cases as needed.
• Support system integrations, data management, and monitor batch jobs for stable operations.
• Assist with system upgrades, user acceptance testing, and deployment activities.
• Maintain system documentation, user guides, and training materials.
• Deliver end-user training and support the adoption of new features.
• Monitor system performance, gather user feedback, and identify improvement opportunities.
• Collaborate with finance and business stakeholders on data validation and ERP-related tasks.

Skills

• Strong analytical and problem-solving skills.
• Effective communication and collaboration abilities.

Education

• Degree in a relevant field or equivalent experience.

Tools

• Microsoft Dynamics 365 Finance & Operations.