IT Student Assistant (Part-Time, Copenhagen)

Job summary

An opportunity for an IT Student Assistant to support daily IT operations in a dynamic international environment. This role involves assisting global teams and gaining practical experience in IT support and service delivery.

Qualifications

• Currently enrolled in an IT-related program (e.g., IT, computer science, networking, data).
• Ideally, 1-2 years remaining in studies.
• Availability for approximately 15 hours per week during business hours.
• General understanding of IT concepts, hardware, and software.
• Interest in IT support and service management.
• Basic knowledge of Microsoft 365 applications.
• Fluent in English, both spoken and written.

Responsibilities

• Provide first-line support by logging, categorizing, and assigning tickets in the ITSM system.
• Troubleshoot hardware, software, and network issues.
• Support colleagues across various locations and time zones.
• Monitor service queues and escalate issues as per SLA.
• Assist with Microsoft 365 applications including Teams, Outlook, OneDrive, and SharePoint.
• Help with user account administration tasks such as onboarding and access resets.
• Support IT inventory management and asset tracking.
• Update documentation including knowledge bases and standard operating procedures.

Skills

• Service-oriented with a proactive and positive attitude.
• Detail-oriented and structured in approach.
• Curious and willing to learn, with a solution-oriented mindset.
• Ability to work independently while knowing when to seek assistance.
• Comfortable communicating with colleagues at all organizational levels.

Education

• Enrollment in a relevant IT-related study program is required.

Tools

• Familiarity with Microsoft 365 and standard workplace IT tools is preferred.