Renewals Sales Specialist (Remote, Nordic Region)

Job summary

This role focuses on managing the renewals segment of a digital experience portfolio for enterprise customers in the Nordic area. The Renewals Sales Specialist will oversee the entire renewal cycle, ensuring customer satisfaction and driving platform adoption.

Qualifications

• 3–6 years of experience in sales, renewals, account management, or a related customer-facing role.
• Strong interpersonal skills for engaging with executive-level customers.
• Excellent written and verbal communication skills, especially in remote team settings.
• Ability to prioritize tasks and respond to customer requests efficiently.
• Data-driven mindset with strong presentation skills.
• Problem-solving abilities and attention to detail.
• Collaborative team player comfortable working across various roles.
• Familiarity with SaaS platforms.
• Proficient in using financial data for decision-making.
• Strong analytical and critical-thinking skills.

Responsibilities

• Manage the complete renewal process from initial contact to finalizing agreements.
• Build and maintain positive customer relationships to understand their business needs.
• Research customer contracts and purchasing history to create accurate proposals.
• Negotiate commercial terms and issue renewal proposals.
• Forecast renewal opportunities and track orders to closure.
• Identify retention risks and collaborate with teams to develop recovery plans.
• Maintain high data quality in tracking renewal status and reporting.

Skills

• Strong negotiation and relationship-building skills.
• Excellent organizational and multitasking abilities.
• Proficient in data analysis and reporting tools.

Education

• Relevant degree or equivalent experience in a related field preferred.

Tools

• Familiarity with CRM systems and data management tools.