Sales and Retention Advisor (Customer Service, Full-time, Kolding)

Job summary

This role focuses on building strong customer relationships and ensuring customer retention. The primary responsibility is to engage with customers considering cancellation, understanding their needs, and presenting tailored solutions to maintain their loyalty.

Qualifications

• Strong communication skills to convey information clearly and persuasively.
• Ability to create a positive customer experience through honest advice and excellent service.
• Experience in sales, customer service, or retention is beneficial but not mandatory.

Responsibilities

• Proactively work to retain customers by identifying their needs and offering customized solutions.
• Engage in value-based conversations to help customers understand the benefits of staying.
• Utilize advisory skills to convert cancellations into continued customer engagement.
• Collaborate with a results-oriented team, learning from peers and celebrating collective successes.

Skills

• Excellent negotiation and communication abilities.
• Strong listening skills to understand customer concerns and needs.
• Ability to thrive in a supportive and motivating work environment.

Education

• No specific educational requirements mentioned; training will be provided.

Tools

Additional Information

• Familiarity with customer relationship management (CRM) systems may be advantageous.
• Full-time position with a 37-hour work week.
• Working hours: Monday to Thursday 8:00-16:00, Friday 8:00-15:00, with no weekend work.
• Competitive salary with commission, pension plan, and health insurance included.
• Opportunities for professional development after six months of employment.