Sales and Retention Advisor (Customer Service, Full-time, Kolding)

Job summary

This role focuses on building strong customer relationships and ensuring customer loyalty. The primary responsibility is to retain customers considering cancellation by understanding their needs and presenting tailored solutions. Effective listening, negotiation, and creating positive customer experiences are essential for reducing churn and enhancing loyalty.

Qualifications

• Experience in sales, customer service, or retention is beneficial but not mandatory.
• Strong communication skills to convey information clearly and persuasively.
• Ability to create a safe and positive experience for customers.

Responsibilities

• Proactively work to retain customers through needs assessment and customized solutions.
• Engage in value-based dialogues to help customers understand the benefits of staying.
• Utilize advisory skills to convert cancellations into continued engagements.
• Collaborate within a results-oriented team, learning from each other and celebrating successes.

Skills

• Excellent negotiation and communication skills.
• Ability to listen and understand customer needs.
• Strong problem-solving abilities to address customer concerns effectively.

Education

• No specific educational requirements mentioned; training will be provided.

Tools

Additional Information

• Familiarity with customer relationship management (CRM) systems may be advantageous.
• Full-time position with 37 hours per week.
• Working hours: Monday to Thursday 8:00-16:00, Friday 8:00-15:00, with no weekend work.
• Initial training period of 3 weeks, followed by specialized retention training.
• Benefits include a fixed hourly wage plus commission, pension plan, health insurance, and discounts on broadband, TV, and mobile subscriptions.