Sales and Retention Advisor (Customer Service, Kolding)

Job summary

A customer service center is seeking motivated sales and retention advisors to enhance customer experiences and drive sales. The role involves handling incoming customer calls, addressing inquiries related to services, and identifying sales opportunities while ensuring a positive customer interaction.

Qualifications

• Strong customer-focused approach in dialogues.
• Goal-oriented with a drive to achieve results.
• Initiative and willingness to find solutions tailored to customer needs.
• Commitment to quality in both customer experiences and sales dialogues.

Responsibilities

• Receive and respond to customer calls regarding TV, internet, and mobile services.
• Identify customer needs and suggest relevant products and services.
• Ensure customers leave conversations with the best solutions, integrating sales seamlessly into customer service.

Skills

• Excellent communication skills.
• Ability to work in a results-driven environment.
• Strong problem-solving skills.

Education

• No specific educational requirements mentioned, but a willingness to learn is essential.

Tools

Additional Information

• Internal systems for customer management and sales tracking.
• Full-time position with 37 hours per week.
• Work hours: Monday to Thursday 8:00-16:00, Friday 8:00-15:00, with no weekend work.
• Initial training period of 5 weeks provided.
• Benefits include a fixed hourly wage plus commission, pension scheme, health insurance, and discounts on services.