Sales and Retention Advisor (Customer Service, Kolding)

Job summary

This role focuses on building strong customer relationships and ensuring customer loyalty. The primary responsibility is to retain customers considering cancellation by understanding their needs and presenting tailored solutions that highlight the value of the products and services offered.

Qualifications

• Experience in sales, customer service, or retention is beneficial but not mandatory.
• Strong communication skills to create a positive customer experience.
• Ability to listen and negotiate effectively.

Responsibilities

• Proactively engage with customers to identify their needs and provide customized solutions.
• Conduct value-based conversations to help customers understand the benefits of remaining with the company.
• Utilize advisory skills to convert cancellations into continued customer engagement.
• Collaborate with a results-oriented team to learn from each other and celebrate successes.

Skills

• Excellent negotiation and communication abilities.
• Strong customer service orientation.
• Ability to work in a supportive and motivating environment.

Education

• No specific educational requirements stated; training will be provided.

Tools

Additional Information

• Familiarity with customer relationship management (CRM) systems may be advantageous but not required.
• Full-time position with 37 hours per week.
• Working hours: Monday to Thursday 8:00-16:00, Friday 8:00-15:00, no weekend work.
• Comprehensive training program provided, including a three-week onboarding and specialized retention training.
• Benefits include a fixed hourly wage plus commission, pension plan, health insurance, and discounts on broadband, TV, and mobile subscriptions.