Senior Manager, Ecommerce Performance Optimization (Remote)

Job summary

Lead the enhancement of a flagship digital store to create seamless and engaging ecommerce customer journeys that elevate brand presence and drive commercial success. This role focuses on continuous improvement informed by customer insights across all touchpoints.

Qualifications

• Proven experience in ecommerce strategy and customer journey optimization.
• Strong leadership skills with experience managing cross-functional teams.
• Ability to analyze data and translate insights into actionable strategies.

Responsibilities

• Oversee end-to-end optimization of the ecommerce customer journey, enhancing discovery, engagement, and conversion.
• Drive the FOCUS ON .NET CORE program to accelerate digital transformation and align initiatives with broader ecommerce strategies.
• Establish a global Center of Excellence for experimentation, promoting best practices and a test-and-learn culture.
• Develop frameworks to measure and communicate the impact of customer journey improvements on commercial performance.
• Build and lead a high-performing team, fostering a culture of customer-centric thinking and continuous improvement.

Skills

• Strong analytical and strategic thinking abilities.
• Excellent communication and collaboration skills.
• Proficiency in leveraging AI and emerging technologies for optimization.

Education

• Bachelor's degree in a relevant field; advanced degree preferred.

Tools

• Familiarity with ecommerce platforms, analytics tools, and customer experience management software.