Senior Manager, Engagement Management (Professional Services, Remote)

Job summary

This role involves leading and driving the success of professional services engagements for a diverse client base. The Senior Manager will oversee a team of Engagement Managers, ensuring high-value solutions are delivered while meeting revenue targets. The position requires collaboration with various teams to enhance service offerings and improve customer outcomes.

Qualifications

• Proven experience in professional services, customer success, or related leadership roles
• Strong background in professional services sales with a history of meeting revenue targets
• Experience in subscription-based or SaaS business models
• Ability to lead and scale high-performing teams in a remote environment
• Strong commercial acumen and expertise in consultative selling
• Excellent analytical skills for managing forecasts and performance metrics
• Strong communication and stakeholder management skills

Responsibilities

Benefits

• Lead, mentor, and develop a team of Engagement Managers
• Drive regional bookings targets and ensure revenue growth
• Deliver accurate sales forecasts and maintain pipeline visibility
• Strategically allocate opportunities across the team
• Collaborate with leaders to define and execute strategic initiatives
• Coach team members on the sales lifecycle
• Support complex deal negotiations and resolve critical blockers
• Align with sales leadership for cohesive territory planning
• Develop enablement plans for team capabilities
• Drive process improvements for sales efficiency
• Fully remote work environment
• Flexible paid time off
• Comprehensive health and wellness benefits
• Equity compensation and employee stock purchase opportunities
• Dedicated learning and development budget
• Parental leave and family support programs
• Home office support and setup allowance
• Inclusive workplace culture with community initiatives
• Opportunities to work on high-impact global projects